Payment, Shipping & Returns

What Forms of Payment Do You Accept? 

ONLINE - We accept payment via Debit/Credit Card or PayPal, both are secure online payments.

We accept Visa, Mastercard, Electron, Maestro & JCB through our secure payment processor. Upon checkout you will asked to enter your payment details visa our secure server, enabling you to choose your payment method and enter your payment details. 

You may also use Paypal for all card payments, even if you do not have a Paypal account. Simply select 'Checkout with Paypal' as your payment option. You will then be transferred to Paypal. You will see an option that says ' Don't Have a Paypal Account - Pay By Card'. Here you may use Mastercard, Eurocard, Visa, Delta, Electron, Discover, American Express, Solo & Maestro.

My transaction appears as The Brate Group Ltd upon payment, why is this?

PS Pet Tags is part of The Brate Group Ltd and all payments are processed through this name.

All prices shown are in Pound Sterling. 

How much do you charge for shipping?

Consumer Pet Tags,  Accessories - We offer FREE Royal Mail 2nd Class shipping on all orders within the UK. You can upgrade this to Royal Mail 1st Class for a charge of 50p per order. 

Orders outside the UK

For all orders shipped outside of the UK, we charge a flat rate fee of £2.95 per order.

The Brate Group LTD does not process any customs or VAT charges outside of the UK. Any Customs or VAT charges that arise from orders through PS Pet Tags are the responsibility of the purchaser. Please check any Customs or VAT liabilities in the country you are shipping the order to before ordering.

Delivery Timing

Once we have received confirmation of your order and payment we aim to dispatch within 2 working days but it is often sooner.

In the UK, all orders will be dispatched via Royal Mail 2nd Class unless upgraded at checkout to 1st Class. Your order will arrive with your normal post. Once dispatched, Royal Mail aim for your order to be received within 1-7 working days (depending on your chosen service) but please allow up to 15 working days, especially during the holiday season. 

Outside of the UK, all orders will be dispatched via Royal Mail International. This service does not offer tracking but we have been using it for over 15 years and find it very reliable. Your order will arrive with your normal post. Once dispatched, Royal Mail aim for your order to be received within 5-15 working days but please allow up to 30 working days, especially during the holiday season & in certain areas. 

All orders will arrive with your normal, everyday post.

What if I don't receive my order? In the rare event that your Pet Tag doesn't arrive within these time frames we ask that you please contact us on sales@pspettags.com. We will respond within 24 hours & we will always resolve any situation that may arise.

Can I return my order?

We want all of our customers to be 100% satisfied with their purchase. In the unlikely event that you are not satisfied we ask that you contact us on sales@pspettags.com. We will respond within 24 hours. You will be given the choice to return the dog tag for a full refund or choose a replacement. (Please note, PS Pet Tags will not be liable for any return postage costs on pet tags returned). PS Pet Tags will not be responsible for any returned orders that are lost in transit. For the reason, we suggest you use a tracked service. 

The details are wrong on my pet tag Where a mistake has been made on our part we will happily replace the pet ID tag or offer a full refund. However, if a mistake was made by the customer when providing the text details PS Pet Tags will not be liable. For this reason we ask that you check & re check all details provided.

PS Pet Tags is a Trading Name of The Brate Group Ltd - Company Number 9500284 - Registered in England & Wales.