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Payment, Shipping & Returns

 What Forms of Payment Do You Accept? 

ONLINE - We accept payment via Debit/Credit Card or Paypal, both are secure online payments.

We accept Visa, Mastercard, Electron, Maestro & JCB through our secure payment processor. Upon checkout you will asked to enter your payment details visa our secure server, enabling you to choose your payment method and enter your payment details. 

You may also use Paypal for all card payments, even if you do not have a Paypal account. Simply select 'Checkout with Paypal' as your payment option. You will then be transferred to Paypal. You will see an option that says ' Don't Have a Paypal Account - Pay By Card'. Here you may use Mastercard, Eurocard, Visa, Delta, Electron, Discover, American Express, Solo & Maestro.

Is It Safe To Shop Online? 

Yes it is extremely safe. When you get to the point in our website where you are required to enter your credit card details you will see a padlock icon on the right in the status bar at the bottom of your browser window. This indicates that you are using a secure connection and that all information entered will be encrypted.

My transaction appears as The Brate Group Ltd upon payment, why is this?

PS Pet Tags is part of The Brate Group Ltd and all payments are processed through this name.

TELEPHONE

Prefer to place your entire order over the phone? No problem, give us a quick call and we can do it all for you!

All prices shown are in Pound Sterling. All prices include VAT @ 20%

How much do you charge for shipping?

Consumer Tags & Accessories - We offer Free Worldwide Shipping on all Tags & Accessories.

Signs & Pet Memorials - We charge a shipping fee based on the total weight of your order. Please see details set out below:

UK

Up to 250g - £1.95

251g - 500g - £2.95

501g - 750g - £3.95

751g - 1kg - £4.95

1kg + = £7.50

Europe

Up to 250g - £3.60

251g - 500g - £4.95

501g - 750g - £6.30

751g - 1kg - £7.65

1kg + = £12.80

Please contact us for higher rates

USA/Cananda/Australia/New Zealand

Up to 250g - £4.85

251g - 500g - £7.50

501g - 750g - £10.15

751g - 1kg - £12.80

1kg + = £23.40

Please contact us for higher rates

Delivery Timing

Once we have received confirmation of your order and payment we aim to dispatch within 2 working days.

In the UK, all orders will be dispatched via Royal Mail 2nd Class. Once dispatched, Royal Mail aim for your order to be received within 3-7 working days but please allow up to 15 working days, especially during the holiday season.

Outside of the UK, all orders will be dispatched via Royal Mail International. Once dispatched, Royal Mail aim for your order to be received within 5-15 working days but please allow up to 30 working days, especially during the holiday season & in certain areas. 

All orders will arrive with your normal, everyday post.

What if I don't receive my order? In the rare event that your Pet Tag doesn't arrive within these time frames we ask that you please contact us on sales@pspettags.com. We will respond within 24 hours & we will always resolve any situation that may arise.

Can I return my order?

We want all of our customers to be 100% satisfied with their purchase. In the unlikely event that you are not satisifed we ask that you contact us on sales@pspettags.com. We will respond within 24 hours. You will be given the choice to return the dog tag for a full refund or choose a replacement. (Please note, PS Pet Tags will not be liable for any return postage costs on pet tags returned).

The details are wrong on my pet tag Where a mistake has been made on our part we will happily replace the pet ID tag or offer a full refund. However, if a mistake was made by the customer when providing the text details PS Pet Tags will not be liable. For this reason we ask that you check & re check all details provided.

 

PS Pet Tags is a Trading Name of The Brate Group Ltd - Company Number 9500284 - Registered in England & Wales. VAT No. - 231 8025 40



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